INC02691430 - Network Issues - Metatadata and multiple services not reacable

Incident Report for CloudForge

Resolved

Services have returned to normal
Posted Oct 20, 2026 - 14:04 EDT

Update

Repository creations are now completing successfully
Posted Oct 20, 2026 - 12:22 EDT

Update

Artifact/repo creation is still partially impacted, the team is continuing to investigate the issues.
Posted Oct 20, 2026 - 11:22 EDT

Update

Still seeing intermittent issues with GitHub.
Posted Oct 20, 2026 - 10:45 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2026 - 10:44 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2026 - 10:27 EDT

Update

We are redeploying services to re-establish artifact creation
Posted Oct 20, 2026 - 09:44 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2026 - 09:41 EDT

Update

The cloudforge console is showing intermittent issues.
Posted Oct 20, 2026 - 09:20 EDT

Update

We are continuing to monitor for any further issues.
Posted Oct 20, 2026 - 09:20 EDT

Monitoring

Traffic is flowing, and we are monitoring the services
Posted Oct 20, 2026 - 08:43 EDT

Update

Redeploying updated radar rules.
Posted Oct 20, 2026 - 07:47 EDT

Update

Traffic is starting to recover
Posted Oct 20, 2026 - 07:29 EDT

Identified

Radar rules are stopping instances. Restarting the instances now
Posted Oct 20, 2026 - 07:16 EDT

Update

Investigation is still undergoing
Posted Oct 20, 2026 - 06:34 EDT

Update

The investigation is still going on.
Posted Oct 20, 2026 - 06:08 EDT

Update

Github actions builds and deployments will fail with the following error Error: PipelineError: METADATA_LOOKUP_FAILURE - Failed while looking up metadata for the repository
Posted Oct 20, 2026 - 05:32 EDT

Investigating

Currently, DNS cannot resolve the card catalog, so no traffic reaches our service. investigation is undergoing
Posted Oct 20, 2026 - 05:20 EDT
This incident affected: Marketplace (Artifact Creation, Offering Management), Consoles (CloudForge Console), and Pipelines (GitHub Actions).